Revised Buyer Agreement - Effective 09 February 2017

Please be informed of revisions made to the Buyer Agreement which are effective as of 09 February 2017.  Many of revisions were made to provide more clarity to existing processes and policies. The revised Buyer Agreement can be downloaded on the BUYING webpage.
 
To summarize, the revisions providing further clarification include:

1. The cash incentive cannot be claimed for stoves that are:
   • Sold to an end-consumer either directly by the Buyer or indirectly through resellers or other middle-men at a price that is less than what the stove was purchased for at auction;
   • Given away for free either directly by the Buyer or indirectly through resellers or other middle-men to an end-consumer, or combined with other subsidies directed to the end-consumer. This includes but not limited to the Buyer selling stoves to institutional buyers such as to Government agencies, political parties, NGOs, or any other entity that gives the stove away for free to end-consumers or combines them with other end-consumer subsidies. 
2. The Serial Number reported in the Sales Report should match the format of the Serial Number written on the Goods Receipt
3. Your cash incentive claim will be independently verified and payment determined on a per stove model basis. Meaning that when you submit a Sales Report as part of your claim that may include more than one stove model, a sample of customers will be pulled for telephone inspections and physical inspections on a per stove model basis. Thus it is possible for you to fail verification on one stove model and pass verification on another stove model and still receive cash incentive payment for the passing stove model.
4. If a Buyer’s Claim fails and the Buyer has a disputes about the explanation provided by the Independent Verification Agent and/or CQC about why the failure occurred, SNV Cambodia will investigate and has the final say when determining a pass or failed verification.
5. The Stove Auction will accept MS Excel format of Sales Reports rather than CSV files.

 
Revisions that represent new information include:

1. After each auction, Buyer’s pay their winning bid amounts directly to CQC Cambodia versus paying the Seller directly. This has become the practice after CQC Cambodia has taken over management from SNV. And Buyers are now responsible for covering any bank wire fees when they transfer funds to CQC Cambodia.
2. We ask that Buyers include in the Sales Report that they submit as part of their RBF Claim, a new column titled “Area Type”. We ask that the Buyer in their best judgement classify the geographic location of the customer’s household as either Rural or Urban. For guidance, the Buyer may consider all provincial towns, all of Phnom Penh municipality, and the entire provinces of Sihanoukville, Kep and Pailin as Urban. A revised Sales Report template can be downloaded here.
3. For Customer Registration Cards that are scanned or photographed or otherwise digitized and submitted to CQC Cambodia as part of your RBF Claim, we request for the purpose of making the claim checking more expedient, to have a separate file for each Registration Card and have the file name be labeled the same as the Serial Number. Some Buyers have started to do this already and we would like to formalize this best practice.